協助及指引

To comply with regulatory requirements, the supporting documents you upload must contain complete information to verify that the transfer was initiated by you and to ensure smooth processing. Detailed requirements are as follows:

Transfer Proof Requirements

The document must clearly display all of the following information:

• Full name and complete account numbers of both the remitter (you) and the beneficiary (uSmart receiving bank).
• (Information must be visible in full; partial redaction, encryption, or obscuring of details is not accepted.)
• Transfer amount and transaction date
• Transaction reference number / Identification number

Note: If your transfer record does not contain all the required information listed above, you must provide supplementary bank account verification documents that meet the standards below. Failure to do so may result in review failure or processing delays.

Bank Account Verification Requirements

The document must display both your full name and your complete bank account number clearly on a single page. Acceptable document types include (choose one):

• Bank statement (any period; electronic or paper screenshots are acceptable)
• Front side of bank card
• Screenshot of account details page from online or mobile banking
• Other verification documents issued by a bank that meet the above display requirements

Reference samples of transfer proofs and account verification documents for major banks are provided below for your reference to ensure uploaded documents meet the required standards.