北京市消費者協會約談每日優鮮(MF.US)
北京市消費者協會表示,針對近日每日優鮮(MF.US)無法正常經營,引發大量消費者投訴的情況,於8月4日約談北京每日優鮮電子商務有限公司,協會向每日優鮮通報「96315熱線」登記消費者投訴的情況,並對企業目前的現狀和投訴處理情況進行詢問。
市消協副秘書長陳鳳翔對該公司提出三點要求,包括務必妥善處理消費者投訴,及時公布退費方案和登記方式,切實保護消費者的合法權益;加強與市、區消協的溝通,積極配合消協組織的工作,共同維護好消費者的合法權益;以及在三個工作天內將情況說明和整改方案書面反饋至市消協。
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