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美團(03690.HK)於15個城市試點「服務星級」新激勵機制
阿思達克 03-03 14:26
美團(03690.HK)透露,目前正在紹興、太原、昆明等15個城市試點新的「服務星級」激勵機制,對騎手收差評、超時等情況的處理從扣款改爲扣分,並根據全月累計積分來評定騎手的服務質量確定對應獎勵,以降低偶發狀況對騎手收入造成的影響,減輕配送壓力,保障配送安全。 美團表示,騎手每個月的服務星級,將根據個人月累計總積分在站點的排名而確定,服務星級越高,獲得的單均額外獎勵越多,騎手可以通過安全培訓、模範事?等獲得加分,合作商取消以往自行制定的超時、差評等按單扣款項,改爲適當扣分,並不斷迭代完善相關規則。 在試點城市紹興,近80%的騎手對新服務評價規則表示滿意,並認爲配送體驗有改善,同時,配送準時送達率、差評率等與用戶相關的指標也保持穩定。 美團表示,未來將繼續聽取多方意見,努力爲騎手構建更全面的權益保障體系,不斷推動算法規則的透明化和人性化,推動行業的高質量及健康發展。
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