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香港寬頻(01310.HK)對一萬名客戶錯誤收帳99萬元 被通訊局罰款8萬元
阿思達克 11-10 09:17
通訊事務管理局公布,香港寬頻(01310.HK)於1至4月期間發生三宗涉及固定和流動電訊服務用戶的錯誤收帳事件。三宗事件共影響超過1萬名客戶,所涉及的錯誤帳款總額約為99萬元。通訊辦已就該三宗事件作出調查。另通訊局決定就此向香港寬頻施加罰款8萬元。 經考慮通訊辦提交的調查結果及香港寬頻的申述後,通訊局認為香港寬頻違反其綜合傳送者牌照(牌照號碼第045號)的特別條件第9.1條的要求,以及其服務營辦商牌照(牌照號碼第094號)的特別條件第5.1條的要求,以上兩項條件均規定持牌人須採取一切合理的步驟以確保就有關服務採用的計帳系統準確和可靠。
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