螞蟻集團黃浩:以AI為核心金融科技新技術正重塑金融服務
螞蟻集團資深副總裁黃浩在活動上表示,以AI為核心的金融科技新技術,正在重塑金融服務。
他舉例指,螞蟻財富和螞蟻保用「AI+金融工程」深化金融專業度,形成智能風控、智能研判等專業能力;用「AI+客戶洞察」創造服務新體驗,在智能客服、智能營銷等方面精準滿足客戶需求;用「AI+共享互聯」,把理賠科技、寵物科技、聯合風控等能力開放給合作夥伴。金融科技平台鏈接了金融機構、服務商、內容創作者等角色,各方分工協作,為用戶提供從產品到內容的全方位服務,形成以用戶為中心的新生態。
黃浩表示,金融是專業度和複雜性都較高的服務領域,產品信息透明化程度低、認知門檻高。但在新技術和新生態的作用下,金融服務正在形成透明可靠、智能專業、既普且惠、溫暖陪伴的新體驗,為行業發展帶來新機遇。
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