阿裏(09988.HK)張勇:滿足客戶體驗是下限 超越客戶期望是上限
阿裏巴巴(09988.HK)(BABA.US)董事會主席兼首席執行官張勇於集團年度客戶日活動上表示,做好客戶體驗就是要圍繞用戶價值,解決用戶最基本的痛點,認爲滿足客戶體驗僅是下限,超越客戶期望是上限。
他又指出,做消費者業務要做具備同理心的「有心人」,不論是消費互聯網走向產業互聯網,或是從中國國內走向全球,以及不斷突破客戶期望的上限,認爲集團還有很長的路要走。
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