美團(03690.HK)優化算法規則 容許騎手自行設置同時接單量
美團(03690.HK)表示,上月組織以「騎手勞動安全保障」為主題的算法交流會,向騎手、交警、專家在內的社會各界徵集規則改進建議,並因應反饋優化算法規則。從訂單角度出發,美團將通過預判和識別異常場景的發生,針對騎手取餐、配送及交付時遇到的異常場景,將會通過單次補時及系統修正方式,為騎手配送提供更多合理寬裕的時間。
另外,美團將給予外賣騎手更多自主選擇權,在兼顧用戶體驗及滿足部分條件的前提下,騎手可擁有一定的接單選擇權,例如可自行設置「同時接單量」,以及容許騎手在App上通過發起改派、轉單、將接單狀態修改為「忙碌」等方式,自主管理當前的接單節奏。
美團表示,未來會在保障騎手安全的前提下,兼顧用戶及商家體驗,將繼續優化迭代算法規則,推動行業高質量健康發展。
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