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刷屏!“同花順崩了”衝上熱搜第一,公司致歉!
格隆匯 10-28 13:44

本文來自:上海證券報,作者:徐蔚 孫越

10月28日上午,多個投資者反映同花順交易軟件出現宕機現象,同花順APP一直無法顯示股票行情和交易。“一開始登錄不上,後來登錄上了又不顯示數據,沒法正常買賣股票。”有投資者稱。

臨近午盤,同花順迴應稱:“因網絡線路出現異常,同花順APP部分用户出現登錄異常,目前已經恢復。如有個別用户仍存在問題,請隨時聯繫我們。由此對用户造成的不便深表歉意。”

同花順APP“崩”上熱搜

今日早盤開盤不久後,不少同花順的用户卻無法登錄交易軟件,無法買賣股票,讓投資者十分焦慮。

因早盤有不少投資者的交易受到了一定影響,同花順APP宕機一事一度登上微博熱搜,上午11點微博實時熱度一度達到206萬次,總閲讀次數達到5783.5萬次。

記者在微博上也注意到,多名網友反映了同樣問題:同花順交易界面無法顯示行情,或者乾脆軟件無法登陸。退出後重新嘗試仍然無法正常顯示。

網友“不買賬”

高喊走法律程序維權

儘管在上午收盤前,同花順軟件逐漸恢復,但網友仍不買賬。

有網友表示,公司道歉沒有用,必須賠償損失才行。“早上原計劃賣的做T,直接崩了,損失誰賠償”,甚至有網友喊出,要走法律途徑維權。

事實上,同花順App在用户協議和免責聲明中早就對用户進行了風險提示:“手機炒股行情和交易信息的傳遞涉及到無線移動網絡和互聯網絡,您所在位置、使用的機型,網絡/通信線路/服務系統繁忙或故障等原因均可能會造成行情的延遲、停頓或中斷的風險;同時,由於互聯網上黑客惡意攻擊的存在,導致我公司互聯網服務器有可能出現某些故障;互聯網上其他不可預測的因素,也有可能會導致行情信息和證券信息出現錯誤、延遲或中斷等情況。在此情況下,建議採用您所開户證券的電話委託系統進行行情查詢及交易。”

投資者損失誰來買單?

投資者持有股票,想賣出的時候卻發現交易系統無法登錄,等到軟件恢復可以交易了,股價卻已大幅下跌,這個損失應由誰來承擔?

上海新古律師事務所王懷濤認為,本質上這是一種服務合同糾紛,投資者能否索賠要看合同(一般是電子合同)約定,要結合崩潰的原因是什麼、是否構成系統提供方免責情形、是否構成格式條款、能否認定格式條款無效、系統提供方是否及時進行了維修等問題。

王懷濤表示,一般來説系統提供方都會約定某種情況下免責,索賠的難點主要是系統崩潰一般是技術問題、系統提供方不會承認自己有過錯、排除格式的法律適用很嚴格。

業內人士指出,如果是因為服務器跟不上等問題,投資者雖可以維權,但難點在於如何取證,如何證明系統故障與股民損失之間的因果關係。單靠手機截屏,或是靠電腦拍圖是不行的。即便證明當時系統出問題了,也沒法證明會造成多大的損失。

那麼,投資者如何避免這種狀況呢?有券商人士建議,資金量大的股民可以多開幾個證券賬户作為備用,或者以電腦交易軟件等作為備用選項。

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