You are browsing the Hong Kong website, Regulated by Hong Kong SFC (CE number: BJA907). Investment is risky and you must be cautious when entering the market.
上海市消保委约谈美团(03690.HK) 指出其於消费者权益保护存在的突出问题
阿思达克 05-10 20:00
上海市消保委微信公众号今日(10日)消息,「五一」前後,上海消费市场投诉总体平稳,但与此同时,线上平台类消费争议相对集中多发。为此,上海市消保委在今天下午,约谈了美团(03690.HK),指出了美团在消费者权益保护方面存在的突出问题。

美团的主要问题:一是取消订单引发的退款问题;二是订送餐、生鲜蔬菜配送不履约问题;三是页面误导消费者的问题。

上海市消保委要求美团在平台经营过程中要摒弃唯流量思维,要从保护消费者合法权益的角度,真正落实平台主体责任:一是完善页面描述和服务规则,特别是涉及消费者权益的重要内容,要以显着方式向消费者加以提示;二是切实履行订单义务,如果遇到特殊情况导致住宿、票务等约定无法履行的,平台也应主动联系消费者协商解决;三是公平设置与平台商户的约定与收费,不依仗市场优势地位增加商户和消费者的不合理负担;四是严格物流配送时效性,保障订单及时按地配送到位,杜绝虚假签收的情况;五是对社区团购等新业务当中遇到的涉及消费者合法权益的新问题要及时研究解决对策,优化业务模式,形成社区团购消费者权益保护规范。

美团表示,公司将根据上海市消保委的要求,对其相关的业务进行自查与整肃,并将於近日向消保委递交整改报告。

接下来,上海市消保委还将对存在相关问题的其他平台进行约谈。(da/a) ~

Follow us
Find us on Facebook, Twitter , Instagram, and YouTube or frequent updates on all things investing.Have a financial topic you would like to discuss? Head over to the uSMART Community to share your thoughts and insights about the market! Click the picture below to download and explore uSMART app!
Disclaimers
uSmart Securities Limited (“uSmart”) is based on its internal research and public third party information in preparation of this article. Although uSmart uses its best endeavours to ensure the content of this article is accurate, uSmart does not guarantee the accuracy, timeliness or completeness of the information of this article and is not responsible for any views/opinions/comments in this article. Opinions, forecasts and estimations reflect uSmart’s assessment as of the date of this article and are subject to change. uSmart has no obligation to notify you or anyone of any such changes. You must make independent analysis and judgment on any matters involved in this article. uSmart and any directors, officers, employees or agents of uSmart will not be liable for any loss or damage suffered by any person in reliance on any representation or omission in the content of this article. The content of the article is for reference only and does not constitute any offer, solicitation, recommendation, opinion or guarantee of any securities, virtual assets, financial products or instruments. Regulatory authorities may restrict the trading of virtual asset-related ETFs to only investors who meet specified requirements. Any calculations or images in the article are for illustrative purposes only.
Investment involves risks and the value and income from securities may rise or fall. Past performance is not indicative of future performance. Please carefully consider your personal risk tolerance, and consult independent professional advice if necessary.
uSMART
Wealth Growth Made Easy
Open Account