电视广播(00511.HK)回应消委会调查:Big Big Shop将优化客户服务及减少配送延误
电视广播(00511.HK)就消委会实试旗下电子商贸平台Big Big Shop购物作回应,指Big Big Shop的商品配送由商户直送或第三方物流公司负责。今年因疫情关系,市民对网购需求急增,平台的销售量按年急增5倍,亦因此令商户及合作物流公司面对巨大压力及挑战,引致配送延误及状态欠理想,对顾客引起不便致以抱歉。
公司指,Big Big Shop将吸取经验,加强与商户的沟通及监管,更换物流公司,检讨及改善商品配送流程,并增拨更多资源,优化客户服务并减少配送延误。
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