港鐵(00066.HK):輕鐵洪水橋站處理器設定有誤 約9,600人次受影響
港鐵(00066.HK)表示,由於輕鐵洪水橋站其中一個八達通出站處理器的設定有誤,乘客於7月1日至8月7日期間若曾使用該一部處理器拍卡出站,或未能獲得「程程20%車費扣減」。事件涉約9,600人次,每次車程涉及未及扣減的車費為0.1至1.2元不等,總金額合共約7,200元。
受影響乘客可以由即日起到任何港鐵站或輕鐵客務中心查詢及辦理退款手續。該情況是在進行相關維修保養期間留意到,已即時進行調查並跟進。工程人員已隨即移除該處理器,並檢查輕鐵站所有同類型的八達通處理器。事件並不影響使用全月通加強版及西鐵轉乘優惠的乘客。
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