平安聯席首席執行官陳心穎:通過科技全面賦能金融主業,降本提效、加強風控
格隆匯2月21日丨中國平安2019年度業績發佈會正在進行,中國平安聯席首席執行官陳心穎介紹,中國平安2019年科技業務總收入821.09億元,同比增長27.1%。在基礎研發和應用研發方面加大投入:擁有通過8大研究院、57個實驗室,3.5萬研發人員,11萬科技從業人員。2019年金融科技專利申請數排名全球第一位,數字醫療科技專利申請數排名全球第二位,在人工智能、醫療等領域榮獲47個國際科技獎項冠軍。
公司通過科技全面賦能金融主業,降低成本、提高效率、加強風控。其中,智能語音機器人覆蓋83%的金融銷售場景、81%的客服場景,全年累計服務量達8.5億次,坐席成本降低11%;AI支持代理人智能招聘,AI面試覆蓋率達100%,面試600多萬人次,減少人工面試時長68萬小時。而風控方面,對公預警平台可動態監測企業信用風險,準確率高達92%。
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