国泰(00293.HK)创新及数码化转型冀助改善客户体验
国泰航空(00293.HK)顾客及商务总裁卢家培出席论坛时指,自己加入国泰28年,过往公司的资讯科技系统虽行之有效,惟面对时代转变需要作出改善,所以早前便决定要向前一步投资基建及人才,推动资讯科技部门创新转型。
公司在2016年时资讯科技系统面对多项问题,所以三年前公司作出了重大决定要重组相关部门,幸好当时已有新技术,可助如国泰一样的大型企业转型,之後公司积极推动文化上的改变,更重视软件开发及资讯科技维护,同时将应用程式转移至云系统等。除後台数码化外,公司亦推动数码化的机舱体验,现时透过应用程式及为前线提供平板电脑等提升服务效率,同时亦助改善客户体验。
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