美團(03690.HK):騎手App故障已修復 將補償受影響用戶及騎手
美團外賣發文表示,今早美團外賣騎手App因技術故障導致騎手無法接單,故障已於10點46分全面修復。受影響的用戶可選擇自助退款,同時將為受影響的用戶提供10元無門檻紅包。商家由於系統故障遭受的正常餐損將由美團外賣承擔。騎手因故障導致的超時送達、差評等所有考核問題也將免責,同時也通過紅包雨等活動方式補償騎手今日收入。
內媒今早報道,美團App系統出現故障,騎手無法接單,導致大量訂單無法處理。
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