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上海市消保委約談美團(03690.HK) 指出其於消費者權益保護存在的突出問題
阿思達克 05-10 20:00
上海市消保委微信公眾號今日(10日)消息,「五一」前後,上海消費市場投訴總體平穩,但與此同時,線上平台類消費爭議相對集中多發。為此,上海市消保委在今天下午,約談了美團(03690.HK),指出了美團在消費者權益保護方面存在的突出問題。

美團的主要問題:一是取消訂單引發的退款問題;二是訂送餐、生鮮蔬菜配送不履約問題;三是頁面誤導消費者的問題。

上海市消保委要求美團在平台經營過程中要摒棄唯流量思維,要從保護消費者合法權益的角度,真正落實平台主體責任:一是完善頁面描述和服務規則,特別是涉及消費者權益的重要內容,要以顯著方式向消費者加以提示;二是切實履行訂單義務,如果遇到特殊情況導致住宿、票務等約定無法履行的,平台也應主動聯繫消費者協商解決;三是公平設置與平台商戶的約定與收費,不依仗市場優勢地位增加商戶和消費者的不合理負擔;四是嚴格物流配送時效性,保障訂單及時按地配送到位,杜絕虛假簽收的情況;五是對社區團購等新業務當中遇到的涉及消費者合法權益的新問題要及時研究解決對策,優化業務模式,形成社區團購消費者權益保護規範。

美團表示,公司將根據上海市消保委的要求,對其相關的業務進行自查與整肅,並將於近日向消保委遞交整改報告。

接下來,上海市消保委還將對存在相關問題的其他平台進行約談。(da/a) ~

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