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國泰(00293.HK)創新及數碼化轉型冀助改善客戶體驗
阿思達克 07-09 12:44

國泰航空(00293.HK)顧客及商務總裁盧家培出席論壇時指,自己加入國泰28年,過往公司的資訊科技系統雖行之有效,惟面對時代轉變需要作出改善,所以早前便決定要向前一步投資基建及人才,推動資訊科技部門創新轉型。

公司在2016年時資訊科技系統面對多項問題,所以三年前公司作出了重大決定要重組相關部門,幸好當時已有新技術,可助如國泰一樣的大型企業轉型,之後公司積極推動文化上的改變,更重視軟件開發及資訊科技維護,同時將應用程式轉移至雲系統等。除後台數碼化外,公司亦推動數碼化的機艙體驗,現時透過應用程式及為前線提供平板電腦等提升服務效率,同時亦助改善客戶體驗。

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